Return & Refund Policy

Return & Refund Policy

Return Eligibility and Timeframe

Frost Buddy accepts return requests within 30 days of receiving your order. To be eligible for a return, items must meet all the following conditions:

  • Be unused and in their original condition without unnecessary wear or damage.
  • Include all original packaging, lids, parts, and accessories whenever reasonably possible.
  • Not be excluded by specific product rules or designated as a final sale.
  • Follow the return instructions provided by Frost Buddy’s support team precisely.

Items that are misused, altered, incomplete, or returned outside these conditions may not qualify for a refund unless required by law.

How to Initiate a Return

  1. Contact Frost Buddy by emailing jameswood910361@outlook.com with your order number and specify which item(s) you wish to return.
  2. If your item arrived damaged, defective, or incorrect, provide detailed information along with clear photographs.
  3. Wait for return instructions from Frost Buddy before sending back any product. Do not ship returns to any address unless explicitly confirmed during this process.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us promptly with your order details and photographic evidence. Frost Buddy will assess the issue and offer a solution such as a replacement, refund, or alternative resolution.

Return Shipping Costs

All original shipping fees, return shipping costs, and related charges will be handled in accordance with your original order terms and applicable Canadian laws.

Refund Processing

After we receive and inspect your returned item, Frost Buddy will notify you of the refund approval status. Approved refunds are typically processed within 5-10 business days and credited back to your original payment method. Please allow additional time for your payment provider to reflect the refund in your account.

Order Cancellations

You may cancel an order within 24 hours of placing it by contacting Frost Buddy directly at jameswood910361@outlook.com. After this 24-hour window, cancellations are no longer possible if your order has already been processed, packed, or shipped. If cancellation isn’t available, please wait for delivery and follow the return procedure.

Customer Support

For questions about returns, refunds, exchanges, or cancellations, please contact Frost Buddy via email at jameswood910361@outlook.com. Including your order number will help us assist you more efficiently.