Terms of Service

Order Placement and Payment

When you place an order at Frost Buddy, you are requesting to purchase products from our current selections, including Accessories, Drinkware, and New Arrivals. Each order is subject to review and acceptance based on product availability and other factors.

Frost Buddy reserves the right to investigate orders for concerns such as suspected fraud, pricing errors, or inventory inconsistencies, in compliance with Canadian law. If your order cannot be fulfilled after payment has been processed, we will issue a refund appropriate to the situation.

During checkout, all accepted payment methods and any applicable fees will be clearly displayed for verification before you complete your purchase.

Shipping and Returns

Please refer to our Shipping & Delivery and Returns & Refunds pages for detailed information on shipping options, estimated delivery times, and our refund policies. We strongly encourage you to review these pages carefully before placing an order.

Estimated delivery times are approximate and not guaranteed unless explicitly stated. Delivery may be delayed due to factors beyond Frost Buddy’s control.

Use of the Frost Buddy Website

By using the Frost Buddy website, you agree to comply with all applicable laws and use the site solely for lawful purposes. You must not engage in activities that disrupt website functionality, attempt unauthorized access, misuse content, or cause harm to other users or our services.

You are responsible for providing accurate and complete information during checkout and all interactions on the site.

Product Information Accuracy

Frost Buddy endeavors to provide accurate product descriptions, images, colors, and specifications. However, variations may occur due to monitor settings, lighting conditions, or manufacturing changes over time.

Product availability and details may change without prior notice. In case of inconsistencies, product-specific information takes precedence over general descriptions.

Intellectual Property

All content on the Frost Buddy website—including but not limited to text, images, logos, graphics, designs, and layouts—is protected by intellectual property laws. The site is intended for your personal shopping use only.

Unauthorized copying, reproduction, distribution, or commercial use of any website content is strictly prohibited unless expressly permitted by Frost Buddy or applicable law.

Third-Party Services

Frost Buddy uses third-party service providers for payment processing, analytics, shipping, and other website functionalities. These providers operate independently and maintain their own policies and terms.

To the fullest extent permitted by law, Frost Buddy disclaims liability or warranties related to any third-party services except as legally required.

Limitation of Liability and Disclaimer

The Frost Buddy website and services are provided "as available" without guarantees of uninterrupted or error-free operation.

Where legally permitted, Frost Buddy disclaims all warranties and liabilities, excluding those that cannot be lawfully limited or excluded.

Changes to These Terms

Frost Buddy may update these Terms of Service at any time. Updated terms will be posted on this page. Your continued use of the website after any changes constitutes your acceptance of the revised terms within the limits of applicable law.